Welcome to Shundorota (accessible at www.shundorota.com). These Terms & Conditions govern your access to and use of our platform, including browsing, account creation, and product purchases.

By accessing or placing an order through Shundorota, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our related store policies. Please review them carefully prior to using our services.

1. General Agreement & Platform Use

  • Acceptance: Visiting, registering, or completing a checkout on Shundorota signifies your formal acceptance of these Terms. If you disagree with any part of these terms, you should immediately discontinue using the site.

  • Policy Amendments: We reserve the right to amend, replace, or update these Terms & Conditions at any time to reflect operational, commercial, or regulatory changes. Modifications take effect immediately upon posting to this page. Continued use of our site represents your acceptance of the updated terms.

2. Product Authenticity, Descriptions & Pricing

  • 100% Authenticity Guarantee: All cosmetics, clinical skincare, and K-Beauty products sold on Shundorota are genuine, verifiable, and sourced via verified distribution channels.

  • Product Representations: We make every effort to display product shades, sizes, and packaging details accurately. However, actual packaging or formulations may occasionally vary due to manufacturer revisions, reformulations, or display color calibrations.

  • Pricing & Availability: All listed prices are in Bangladeshi Taka (BDT) and are subject to change without prior notice. In the event an item is out of stock or subject to a pricing error, Shundorota reserves the right to cancel the order and provide an immediate replacement or full refund.

3. Orders, Payments & Cancellations

  • Order Confirmation: An order is finalized once verified by our automated checkout system or customer support team via SMS/call.

  • Payment Channels: We accept Cash on Delivery (COD) across Bangladesh as well as prepaid digital transactions via authorized mobile financial services (bKash, Nagad, Rocket) and debit/credit cards through secure, SSL-encrypted payment processors.

  • Cancellation Rights: Customers may request cancellation of an order before it has been handed over to our delivery partners. Once an order is in transit, standard return guidelines will apply.

4. User Accounts & Code of Conduct

  • Account Responsibility: You are solely responsible for maintaining the confidentiality of your account credentials, password, and order history.

  • Prohibited Conduct: You agree not to engage in unauthorized activities, including placing fake or fraudulent orders, interfering with website functionality, attempting security breaches, or scraping site data. Shundorota reserves the right to block accounts engaging in abusive conduct.

5. Customer Reviews & Community Feedback

  • Review Standards: We welcome authentic reviews and user feedback. All submitted reviews must be honest, relevant, and based on genuine usage.

  • Content Moderation: Shundorota reserves the right to review, reject, or remove any feedback containing abusive, misleading, defamatory, promotional, or unlawful material without prior notice.

6. Intellectual Property Rights

All proprietary material hosted on Shundorota—including logos, branding assets, custom photography, product descriptions, layouts, code, and graphics—is the intellectual property of Shundorota. Any unauthorized reproduction, republishing, distribution, or commercial exploitation without express written consent is strictly prohibited.

7. Product Disclaimer & Patch Testing

  • Individual Skin Sensitivity: While all items are authentic and dermatologically tested by respective manufacturers, individual skin reactions may occur due to personal sensitivities, active ingredients, or allergies.

  • Patch Test Recommendation: We strongly recommend performing a 24-hour patch test prior to introducing new active ingredients (such as AHA, BHA, Retinol, Vitamin C, or high-percentage Niacinamide) into your daily routine. Shundorota is not liable for adverse reactions arising from individual sensitivities or product misuse.

8. Limitation of Liability

Shundorota will not be held liable for any indirect, incidental, punitive, or consequential damages resulting from platform downtime, carrier delivery delays, or the improper use of products purchased on the site. Our liability is limited strictly to the net amount paid by the customer for the specific product in question.

9. Force Majeure

Shundorota shall not be held liable for order cancellations, shipping delays, or service disruptions caused by circumstances beyond reasonable control, including natural disasters, extreme weather events, civil unrest, political strikes, transport blockades, or nationwide telecommunication failures.

10. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any dispute or claim arising from transactions on Shundorota shall fall under the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.