At Shundorota, your privacy and trust mean everything to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or shop with us at www.shundorota.com.

Privacy & Protection of Personal Data

Shundorota is a trusted Bangladeshi e-commerce platform dedicated to offering 100% authentic skincare, K-Beauty, and international cosmetics. We ensure a secure, transparent, and seamless online shopping experience for all our customers across Bangladesh.

Information We Collect

When you browse, create an account, or place an order on our website, we may collect:

  • Personal Information: Full name, mobile contact number, shipping and billing addresses, email address, and payment confirmation details necessary for order fulfillment.

  • Usage Information: Browsing behavior, product views, wishlist additions, search history, and cart interactions to improve your user experience.

  • Device & Technical Data: IP address, browser type, operating system, network provider, and standard session cookies for security and performance optimization.

  • Customer Support Interactions: Details shared during live chat, WhatsApp support, phone calls, or emails when requesting skincare guidance or order status updates.

How We Use Your Information

We use your collected information strictly for legitimate business and customer service purposes:

  • Processing, verifying, and dispatching your product orders quickly and securely.

  • Sending essential transactional SMS and email updates regarding orders, shipments, and refund statuses.

  • Personalizing your shopping experience with relevant skincare and beauty recommendations.

  • Preventing fraudulent transactions, duplicate orders, and unauthorized account access.

  • Complying with Bangladeshi statutory, taxation, and e-commerce regulatory standards.

We never sell, rent, or trade your personal data to any third party for marketing purposes.

Cookies & Tracking Technologies

We utilize first-party and third-party cookies to:

  • Maintain items inside your active shopping cart across sessions.

  • Remember login details and interface preferences.

  • Measure site performance, load times, and customer browsing patterns.

  • Deliver relevant promotions and product updates via advertising channels.

You can modify or disable cookies through your browser settings, though doing so may restrict certain interactive features of our checkout and cart.

Data Sharing & Disclosure

We share your information strictly on a need-to-know basis with verified service partners:

  • Logistics & Courier Partners: To deliver your parcels safely to your doorstep (e.g., Pathao Courier, Steadfast, RedX, or eCourier).

  • Payment Gateways: To process secure MFS (bKash, Nagad, Rocket) and card transactions via bank-grade, SSL-encrypted payment processors.

  • Analytics & Performance Tools: Trusted analytical services (like Google Analytics and Meta Pixel) to evaluate platform stability and customer experience.

All third-party partners are bound by strict confidentiality and data protection obligations.

Data Security & Retention

  • Security: Your personal information is protected using industry-standard Secure Sockets Layer (SSL) encryption protocols. Access to sensitive customer databases is restricted exclusively to authorized Shundorota staff.

  • Retention: We retain your information only as long as necessary to process transactions, fulfill warranties, maintain tax records, and provide post-purchase customer support. You may request account deactivation and personal data deletion at any time.

Your Rights

As a Shundorota customer, you have full control over your data:

  • Access, review, and update your personal contact details by logging into your Shundorota account dashboard.

  • Opt out of promotional newsletters or marketing SMS updates at any time.

  • Request permanent account deletion and data removal by contacting our support team directly.

Shipping, Delivery & Charges

  • Inside Dhaka City: 1–2 business days.

  • Outside Dhaka (All Districts): 2–4 business days via verified courier networks.

  • Delivery Fees:

    • Inside Dhaka: ৳80

    • Outside Dhaka: ৳120 – ৳150

  • Free Delivery: Available during special brand campaigns, seasonal promotions, and qualifying cart totals.

Returns & Refunds Policy

  • Authenticity Assurance: All products are guaranteed 100% genuine with verifiable batch codes.

  • Damaged or Incorrect Items: Any transit damage, missing item, or product discrepancy must be reported to our support team within 24 hours of delivery along with unboxing photos/videos.

  • Resolution: Verified claims will receive an immediate replacement or full refund.

  • Refund Channels: Processed back to your original payment method (bKash/Nagad/Bank Transfer) within 3–7 business days after return verification.

Policy Updates

Shundorota reserves the right to revise or update this Privacy Policy to align with new legal requirements, technological improvements, or business operations. Any updates will be published immediately on this page with a revised date stamp.