🧴 Product Authenticity

Are all products on Shundorota 100% authentic and original? Yes, absolutely. We source 100% genuine high-end, drugstore, and K-Beauty products directly from verified brand manufacturers and authorized international distributors. Every item comes with intact factory packaging and verifiable batch codes.

Can I trust Shundorota for skincare and cosmetics? Yes. Authenticity and skin safety are our highest priorities. We maintain a strict closed-box delivery policy to prevent tampering, product adulteration, or damage, ensuring you receive completely genuine and uncompromised products.

🛍️ Orders & Account

How do I place an order on Shundorota? You can complete your purchase in four simple steps:

  1. Browse and click Add to Cart/Buy Now on your chosen items.

  2. Enter your delivery address and select your preferred payment method.

  3. Click Place Order and receive instant SMS/email confirmation.

Do I need an account to place an order? While you can browse freely, creating a simple account or logging in during checkout helps you track orders in real time, view order history, and save addresses for faster checkouts.

💳 Payment Methods

What payment methods are available at Shundorota? We offer multiple secure payment options:

  • Cash on Delivery (COD) nationwide across Bangladesh.

  • Mobile Financial Services (MFS): bKash, Nagad, and Rocket via secure payment gateways.

  • Credit/Debit Cards: Visa, Mastercard, and American Express processed through SSL-encrypted banking channels.

Can I pay via bKash? Yes. You can pay seamlessly via our automated bKash gateway or select merchant payment during checkout. Simply pay the total invoice amount including delivery fees—no extra bKash transaction fees apply.

🚚 Shipping & Delivery

What is the delivery fee inside Dhaka? The delivery charge inside Dhaka city is ৳80 BDT.

Do you deliver outside Dhaka, and what is the delivery charge? Yes, we deliver to all 64 districts across Bangladesh via verified third-party courier networks (such as Steadfast, Pathao, and RedX). The shipping charge outside Dhaka is ৳130 BDT.

What is the estimated delivery time?

  • Inside Dhaka: 1–2 business days.

  • Outside Dhaka: 3–5 business days.

How can I track my Shundorota order? Once your order is dispatched, you will receive a tracking link via SMS. You can also monitor your live delivery status by logging into your account on shundorota.com and viewing your Order Timeline under dashboard settings.

🔁 Returns & Refunds

What is Shundorota’s return and replacement policy? If you receive a defective, damaged, or incorrect item, notify our customer support within 3 days of receipt with unboxing photo/video proof. For beauty electronics and styling devices, we provide a 15-day replacement guarantee for non-functional manufacturing faults. Items must remain unused and in original packaging.

How long does it take to receive a refund? Once the returned item is received, inspected, and approved by our quality team (1–3 working days), your refund is disbursed to your original payment channel (bKash/Nagad/Card) within 3–10 business days.