Thank you for shopping with us!

We aim to provide a trustworthy and smooth experience for every customer.

Please read the following policy to understand how returns and refunds are handled.

Quick Summary----

3-day return window from the date of delivery-
- Products must be unopened, unused, and in original packaging

- Opened products cannot be returned, unless found fake or defective

- Customer arranges return shipping (unless the item is defective or incorrect)

- Contact us at shundorota723@gmail.com before sending any item back.

Return Eligibility----

You may request a return within 3 days of receiving your item if:-

The product is unused, unopened, and in the same condition as received

- It is in its original packaging

- You can provide proof of purchase (receipt or order confirmation)

To start a return, email us at shundorota723@gmail.com.

Returns without prior approval will not be accepted.


Opened Products & Quality Concerns:

You may return opened products only if they are:-

Counterfeit or fake

- Defective or damaged upon delivery.

To request a return in these cases, contact us within 3 days of receiving the item, and provide:

- A clear description of the issue

- Photos or videos of the product and packaging

- Product label or batch number (if visible)

Once verified, we will issue a refund or replacement and may ask you to return the item for review.

Note on Skin Reactions:

Skin reactions vary from person to person. We do not accept returns for personal skin sensitivity, breakouts, or dissatisfaction with results, unless the product is confirmed to be fake or tampered with.

Please read ingredient lists carefully and perform a patch test before full use.

How to Return:

Once your return is approved:-

We will provide the return address and instructions

- Customers must arrange and pay for the return delivery, unless the item is defective, incorrect, or fake
Refunds:

After receiving and inspecting your return:-

We will notify you of approval status

- If approved, a refund will be issued to your original payment method within 10 business days

- Bank or mobile wallet processing may take additional time

If more than 5 business days pass after refund approval and you haven't received your refund, contact us.

Items That Cannot Be Returned:

We do not accept returns for:-

- Opened or used skincare items, unless defective or fake

- Sale or discounted products

Damaged or Incorrect Items:

If you receive the wrong product or if your order is damaged during delivery, contact us immediately with photos so we can resolve it as quickly as possible.

Need Help?

If you have any questions about returns or refunds, feel free to reach out to us at:

shundorota723@gmail.com